UAE Launches World-First Consular Package for Golden Visa Holders Abroad
The UAE has introduced a groundbreaking initiative for its Golden Visa holders living or traveling abroad — a world-first consular support package designed to offer faster assistance in emergencies. This innovative program provides return documents within 30 minutes, a 24/7 dedicated hotline, and full repatriation services, ensuring UAE residents holding Golden Visas receive round-the-clock care wherever they are.
Revealed During GITEX Global 2025
The announcement took place at GITEX Global 2025 in Dubai, attended by senior officials including Omar Obaid Al Hassan Al Shamsi, Assistant Minister of Foreign Affairs; Major General Suhail Saeed Al Khaili, Director General of the Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP); and other dignitaries, employees, and visitors. The initiative aligns with the UAE’s strategy of enhancing digital transformation across all sectors while improving the efficiency and accessibility of government services for its citizens and residents.
Aligned With the Year of Community
The program is part of the UAE’s broader vision for 2025, designated as the “Year of Community” by His Highness Sheikh Mohamed bin Zayed Al Nahyan, President of the UAE, under the theme “Hand in Hand.” The initiative reflects the leadership’s commitment to fostering a cohesive and inclusive society while strengthening collaboration among government entities. It also reinforces the UAE’s global standing as a hub for investors, innovators, and skilled professionals who contribute to the nation’s growth and prosperity.
Strategic Partnership Between MoFA and ICP
According to Omar Obaid Al Hassan Al Shamsi, the initiative results from strategic cooperation between the Ministry of Foreign Affairs (MoFA) and the ICP. This partnership aims to create an integrated support ecosystem that strengthens the UAE’s global talent competitiveness. “The new consular package ensures care and assistance for Golden Residency holders both inside and outside the UAE,” he stated, highlighting the focus on sustainability, innovation, and community welfare.
Enhancing Institutional Integration and Smart Services
Major General Suhail Saeed Al Khaili emphasized that the program is a major step in enhancing institutional integration between government bodies. The ICP and MoFA have collaborated to develop smart, data-driven solutions that provide secure, innovative, and user-friendly digital experiences. These efforts reflect the UAE’s ongoing commitment to digital transformation, humanitarian values, and efficient governance.
Return Documents Within 30 Minutes
Shama Aldhaheri, SDO specialist at the Ministry of Foreign Affairs, revealed that one of the key services allows Golden Visa holders abroad to receive a return document within 30 minutes in the event of a lost or damaged passport. “We issue this document within 30 minutes through our digital channels,” she said. This service eliminates the need for embassy visits and streamlines the process of re-entering the UAE after travel disruptions.
24/7 Hotline and Emergency Response
A dedicated hotline will operate 24 hours a day exclusively for Golden Visa holders, providing immediate assistance during emergencies or crises, including evacuations in disaster zones. The hotline number — 0097124931133 — connects callers directly to MoFA’s support team for inquiries, document assistance, or urgent travel-related issues. This level of accessibility ensures peace of mind for residents abroad, reinforcing the UAE’s reputation for care and reliability.
Comprehensive Repatriation and Crisis Support
In the unfortunate event of a death abroad, the Ministry will facilitate repatriation or burial support, coordinating all procedural and logistical steps to ease the burden on families. The initiative’s broader framework also includes crisis management support for residents affected by global emergencies, further enhancing the UAE’s humanitarian outreach.
Fully Digital and Accessible Worldwide
Golden Visa holders can access the new services directly through the MoFA website or mobile application. Both the buyer and the beneficiary must have valid Emirates IDs and active UAE Pass accounts to verify their digital identity. The program complements the government’s unified service platform, the Dubai Now app, which already offers over 350 digital services from 50 government and private entities.
Strengthening the UAE’s Global Leadership
By launching this consular package, the UAE has become the first country in the world to offer such a comprehensive support framework for its long-term residents living abroad. The initiative embodies the nation’s dedication to safeguarding its people and maintaining strong ties with its global community. It also reinforces the UAE’s mission to build an innovation-led, inclusive, and forward-thinking society that remains connected to its values of generosity, humanity, and leadership.
As the rollout begins, Golden Visa holders can expect an unprecedented level of convenience and security — from faster documentation and round-the-clock assistance to compassionate repatriation services. The UAE continues to set new benchmarks in global residency support, reflecting its evolving vision of care beyond borders.
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